🎁 Buy 2 kits, get the 3rd FREE · Free shipping on every order
Easy Returns, Happy Makers
We want you to love your build. If something is not right, we are here to make it easy.
30 days
To request a return
Free
Replacement parts
On us
If it arrives damaged
How to start a return
Please contact us before sending anything back. Items returned without a prior request cannot be processed.
- 1
Email us
Write to contact@miniature-house.com with your order number and the reason for the return. Add a photo if the item arrived damaged.
- 2
Get your instructions
We reply within 2 business days with simple steps and the correct return address.
- 3
Ship it back
Send the item back using a tracked service. We recommend tracking, as we cannot be responsible for items lost on the way to us.
- 4
Receive your refund
Once we receive and inspect your return, approved refunds are issued to your original payment method within 5 to 10 business days.
What can be returned
Eligible
Unused items in their original packaging, with all parts still sealed and unopened, within 30 days of delivery, with proof of purchase.
Not returnable
Opened or partially assembled kits (once parts are punched out), clearance and final-sale items, gift cards, and free gifts.
Refunds, exchanges, and the details
How do refunds work?
Once we receive and inspect your return, we email you to confirm. Approved refunds go to your original payment method within 5 to 10 business days. Original shipping charges are non-refundable unless the return is the result of our error. Your bank may need extra time to post the refund.
Can I exchange a kit?
We replace items that arrive damaged or defective. If you would like a different kit, simply return the original (if eligible) and place a new order for the one you want.
Who pays for return shipping?
You are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect, in which case we cover the cost.
My item arrived damaged or incorrect. What now?
Please inspect your order on arrival. If anything is damaged, defective, or not what you ordered, contact us within 7 days of delivery at contact@miniature-house.com with photos of the item and its packaging. We will send a replacement or issue a full refund, your choice.
I am missing a part. Do I return the whole kit?
No. Many of our kits include a few spare pieces. If a part is missing or broken, email us the part number from your instruction manual and we will ship the replacement piece to you free of charge.
Need a hand with a return?
Email contact@miniature-house.com and we will reply within 1 to 2 business days.
Contact our team